Management Portal Login and Re-install Errors

This page covers two errors in the CapaInstaller Management Portal.

Re-install is not configured

Problem

When a user selects re-install for a device in the Management Portal, the Confirm re-install OS dialog shows this message instead of the install types:

Re-install is not configured

Solution

Promote the point configuration from the parent OS Deployment point to its child points:

1. In the CapaInstaller Console, go to OS Deployment. Right-click the parent OS Deployment point, for example your Dev point, and select Promote.

   

2. In Promote Deployment items, expand Deployment Point and select Point Configuration. Select Next and complete the wizard.

   

3. Sign out of the Management Portal and sign in again. Select re-install for the device again.

The dialog now shows the install types that you can select.

Important

Make sure that you have enabled deployment templates in the OS Deployment point configuration, and set the correct deployment point and server. See Enable Deployment Template.

Unable to load DLL ‘fast-aes.dll’

Problem

When you sign in to the Management Portal, this error appears:

Unable to load DLL 'fast-aes.dll': Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

Cause

When the Management Portal starts, it writes fast-aes.dll to a folder in the Windows temp folder. The error occurs when the portal can’t overwrite the file that is already there.

Solution

1. On the Management Portal server, open File Explorer and go to C:\Windows\Temp\fast-aes-64-w3wp.

2. Delete all the files in the folder.

3. Open Internet Information Services (IIS) Manager. Select the website that hosts the Management Portal, usually Default Web Site, and select Restart.

   

4. Sign in to the Management Portal again.

You can sign in without the error.