Troubleshooting
Solutions to common CapaInstaller problems, grouped by area. If you know the error message, use search to find the matching article.
Console and setup
Section titled “Console and setup”- CapaInstaller Setup Wizard Fails During Upgrade
- CapaInstaller Console Won’t Open
- CapaPacks Download Button Missing in Console
- Synchronization Job Reports “Syncjob Not Run”
- CapaInstaller Agent Stops Working
- CapaInstaller Agent Not Installing Packages
- CapaInstaller Agent Service Won’t Start with FIPS Enabled
Application deployment
Section titled “Application deployment”- CapaOne CustomApp Fails to Install in the Console
- CapaWinUpgrade Installation Screen Error
- Importing CapaPacks Fails
OS deployment
Section titled “OS deployment”Servers and integrations
Section titled “Servers and integrations”- WSUS Server Synchronization Issues
- Management Portal Login and Re-install Errors
- CapaInstaller SDK Can’t Get SQL Server Information
- Delete Package Failed to Be Processed (Conscom Not Processed)
Apple devices
Section titled “Apple devices”- Self Service Portal Won’t Load (fast-aes.dll)
- iOS 13 / iPadOS 13: Profile Must Be Installed Interactively
- iOS 14 / iPadOS 14: Accept Updated Apple DEP Terms