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iOS 13 / iPadOS 13: Profile Must Be Installed Interactively

Problem

Section titled “Problem”

During the activation of a new iPhone or iPad enrolled through the Apple Device Enrollment Program (DEP), this error appears:

Installation of profile failed. The profile "com.capasystems.profile.final" must be installed interactively.

When you restart the device, the same error appears again, and the device is stuck in a loop.

iPhone setup screen showing that the com.capasystems.profile.final profile must be installed interactively

Cause

Section titled “Cause”

The error occurs on iOS 13 and iPadOS 13 when a system update is in progress. The profile can’t be installed while the system is about to be updated.

Workaround

Section titled “Workaround”
  1. Erase the device. In some cases, you also need to download and restore the operating system again.
  2. During the initial setup, answer no when the device asks to update automatically.

You can also skip the software update step in the DEP profile.