Agent Icon Is Missing

Symptom: The PerformanceGuard agent icon (or in newer agent versions) doesn’t appear in the computer’s notification area (also known as system tray) after the agent has been installed.

Caution

By default, the icon isn’t shown. This is based on the assumption that you don’t necessarily want your end users to be able to view the status and details of their agents. You can enable the icon if required. See the last of the possible causes in the following.

Possible causes and solutions

Even if the agent icon is meant to be shown on users’ computers, there may be several reasons why it isn’t:

• The agent hasn’t been in contact with the server yet The icon isn’t shown until the agent has been in contact with the server for the first time. Therefore, if you install agents before you install the server, the icon isn’t shown until you get the server up and running.

• Remote Desktop If you are using a Remote Desktop connection (also known as Terminal Services), the agent icon doesn’t appear over the Remote Desktop connection. You can verify that the agent is actually running by opening Task Manager and looking for the GUARDagent.exe process. The icon itself is shown by the GuardAgentTray.exe process.

• The agent isn’t running To check, open Task Manager and check that the GUARDagent.exe process is running. If it isn’t, select Start, type services.msc and press ENTER. Then start the PerformanceGuard agent service.

• The agent icon has been disabled To verify in the PerformanceGuard web interface, select ADMINISTRATION > Agent Configuration > Configurations. You can only do this if you’re a PerformanceGuard administrator. In the table, find the agent configuration group that the affected agent belongs to, and click the Edit link. On the Agent configuration tab, scroll down to the User Interface section, and check whether Enable Task Bar Icon is selected. To show the icon, select it and click Save Configuration. The agent applies the new configuration the next time it contacts the server.

  To check the setting on the computer itself, open the Registry Editor and look at the Configuration value under HKEY_LOCAL_MACHINE\SOFTWARE\PremiTech\E2EAgent. This is a long string that contains the GUIMode keyword, for example GUIMode=Icon Window NoExit AutoHide SendReport. If it contains the word NoIcon, the icon is disabled.

  Note

  The agent gets its configuration from the server. Change the setting in the agent configuration group as described above. A change you make directly in the registry is replaced when the agent receives a new configuration from the server.