Remove Agents

You can remove PerformanceGuard agents from the command line, silently with a software distribution tool, or from the computer’s list of installed apps.

Before you start

• You must be logged in to the computer with local administrator rights.
• For command-line removal, you must use the same .msi package that was used for the installation.
• Components may be in use at the time of removal. If that’s the case, a restart of the computer is required after the removal has finished. The uninstaller doesn’t restart the computer itself, and with the /qn (silent) parameter, you aren’t notified.

Remove an agent from the command line

Remove the PerformanceGuard agent with the following command:

• PowerShell

msiexec /x XXXXX.msi

Replace XXXXX.msi with the name of the agent installation file (note that names are different, depending on whether you use a 32-bit or a 64-bit agent installation file).
Removal usually takes less than a minute.

Silent removal

If you remove multiple agents, you may want to keep the removal process completely transparent to the end users.

In that case, add the /qn (quiet, no user interface) parameter to the command line:

• PowerShell

msiexec /x XXXXX.msi /qn

Replace XXXXX.msi with the name of the agent installation file (note that names are different, depending on whether you use a 32-bit or a 64-bit agent installation file).

Remove an agent from Settings

1. On the computer, open Settings → Apps → Apps & features.
2. Select PerformanceGuard Agent, and then select Uninstall.

What removal leaves behind

Removal stops and removes the agent service and the agent updater. The agent’s settings stay in the registry: server address, port, configuration group, agent ID, service start delay and encryption. If you install an agent on the computer again, it reuses these settings and keeps its agent ID, unless you specify other values. See Agent Registry Keys.