Manage SMTP Notification Service

Caution

You can only do this if you’re a PerformanceGuard administrator.

PerformanceGuard has an SMTP (Simple Mail Transfer Protocol) service that makes it possible to send notifications and reports via e-mail. The SMTP service thus plays an important role if your event setup involves e-mail notifications (see Manage Thresholds and Events), or if you e-mail reports.

For the SMTP service to work you must provide PerformanceGuard with information about the mail server that you want to use:

1. Select ADMINISTRATION > Setup > SMTP.

2. Under Main SMTP host, specify the following:

   • SMTP host: The mail server that you want to use for distributing notifications. Example: mail.organization.org

   • SMTP port: Port number on which to communicate with the mail server. The default is 25.

   • SMTP sender: The e-mail address that you want to appear as the sender of your notifications.

     Caution

     We recommend that you use the e-mail address of an existing user on the mail server. Some mail servers may refuse to handle your notifications if the sender isn’t an existing user.

   • Use login/password: Some mail servers require authentication. Ask your mail server administrator if in doubt. If authentication is required, select the check box and specify the Login and Password.

3. Optionally, select Enable Backup SMTP host and specify a Backup SMTP host, Backup SMTP port and Backup SMTP sender, and, if required, Use login/password with a Login and Password for the backup host.

   The backup SMTP host serves as a secondary mail server that’s only used if PerformanceGuard can’t send an e-mail through the main mail server. PerformanceGuard tries the main mail server first every time it sends an e-mail. The backup SMTP host is only used if you specify both a backup host and a backup sender.

4. Click Save.

Note

PerformanceGuard uses STARTTLS to encrypt the connection when the mail server supports it. Connections that must use SSL/TLS from the start of the connection (typically port 465) aren’t supported, so use a port that supports plain SMTP or STARTTLS, for example 25 or 587.

To check whether report e-mails are waiting to be sent, see the Email Delivery tab in System Status. Unsent notification e-mails are listed under ADMINISTRATION > Event Management > Unsent Notifications.