I Want to Know if a Problem Affects One or Multiple Computers

When a user calls you about a problem, you often need to determine the scale of the problem: Whether the user’s computer is the only one that has the problem, or whether other computers have the same problem.

The Computer Overview dashboard (Dashboards > Computer Overview) tells you just that. When you look up a computer on that dashboard, its Computer and Neighborhood Status Widget compares the performance of the computer with the performance of other computers nearby.

Computer and Neighborhood Status widget that shows a problem on the computer and no problem in its network neighborhood

The example shows a problem that only affects a single computer.