View Database and Agent Error Log

Caution

You can only do this if you’re a PerformanceGuard administrator.

If you’re a PerformanceGuard administrator, you can view database and PerformanceGuard agent error logs in the PerformanceGuard web interface:

1. Select ADMINISTRATION > Status > Errors.
2. Select the required Interval (that is the period of time that you want to cover). If the predefined intervals don’t suit you, select Custom to Custom Time Periods on Graphs.
3. Optionally, specify all or part of an error Name that you specifically want to search for.

Important

Example: Use this feature if you know that the name of the error you are looking for contains the word initialization.

4. Optionally, specify all or part of a Component name that you specifically want to search for.

Important

Example: Use this feature if you know that the name of the component you are looking is InitApplication.

5. Optionally, specify the Agent ID of an agent that you specifically want to search for.

6. Select a minimum Severity.

   Note that the logs use numbers to indicate the severity of each message:

7. • Informational: 0-10
   • Use-related: 11-127
   • Minor error: 128
   • Severe error: 129
   • Blocking error: 130

8. Click the Search button.

Tip

You can view message logs from PerformanceGuard agents on individual computers this way: Select ANALYZE > Computers > Computer Search and search for the required computer. In the search results, click the name of the required computer and then select the Message Log tab.