Manage Users

Caution

You can only do this if you’re a PerformanceGuard administrator.

To manage who’s able to use the PerformanceGuard web interface, open the PerformanceGuard web interface and select ADMINISTRATION > Setup > Users and roles.

This topic only has to do with who is able to access the PerformanceGuard web interface. The majority of users in your organization (those who simply have PerformanceGuard agents installed on their computers) are not covered by this. You don’t need to configure such users, because PerformanceGuard will be completely transparent to them.

User Roles and Access Rights

PerformanceGuard offers the following roles that determine what users are able to do in the PerformanceGuard web interface:

1. Admin: Has access to all sections of the PerformanceGuard web interface and may change settings. If a user has the Admin role, the user automatically also has the Detail role.
2. Detail: Has read access to information related to individual computers or users. You typically give this role to Service Desk personnel.
3. User (that is a user who doesn’t have any of the Admin or Detail roles): Has read access to aggregated information about groups of computers only.

Roles’ Access Rights	Admin	Detail	User
Administration	●
Information about individual computers	●	●
Information about groups of computers	●	●	●

Which Widgets Are the Roles Able to Use?

Because of the roles’ different access rights, users with certain roles are not able to use certain widgets on the PerformanceGuard How Does PerformanceGuard Work?:

Roles and Widgets	Admin	Detail	User
Location Sunburst	●	●	●
Application Chart	●	●
Application Activity	●	●	●
Application Status	●	●	●
Computer Bubble Chart	●	●
Location Bubble Chart	●	●	●
AutoSteps Job Heat Map	●	●
AutoSteps Chart	●	●
Computer Event Timeline	●	●
Computer Info	●	●
Computer Chart	●	●
Custom	●	●	●
Event HotSpot	●	●
Latency	●	●	●
Network Traffic List	●	●
Performance Status	●	●	●
Process List	●	●

This is what users with the various roles will be able to select from the menu in the PerformanceGuard web interface:

Admin	Detail	User

Users List

On the PerformanceGuard Users/Roles tab, the Users list contains all users except the admin user (see Administrator in the following). You can change a user’s password or role.

Add User to Users List

When you add a new user, the user name must be unique, and it can’t be blank.

Administrator

A special built-in user called admin always has the Admin role.
You can change the admin user’s password, but you can’t delete the admin user.