Troubleshooting Apple application deployment

🤔 Problem

If apps doesn’t get installed try and Clear the Queue

🌱 Solution 1

Steps to Clear the Queue:

1. Access the Endpoints Management Interface:

   • Start by navigating to your organization’s Endpoints under apple Endpoints.
   • Locate the specific endpoint you wish to clear the queue for.

2. Select the Endpoint:

   • To the right of the endpoint name, you will see three dots (the options menu).
   • Click on the three dots to open the options.

3. View Request:

   • From the dropdown menu, select “View Request”. This will take you to a page showing the current state of the requests and tasks in the queue for this endpoint.

4. Clear the Queue:

   • Once in the “View Request” screen, locate the option to “Clear Queue”.
   • Click this option to clear all pending tasks from the queue.

🤔 Problem

If an iOS device has not shown online activity and is not checking in with CapaOne. The push certificate may be expired on the device. This guide will show you how to update the certificate on your iOS device so it will again check in with CapaOne and become online to be managed.

🌱 Solution 2

Steps to get the inactive device online in CapaOne.

1. Login to Capaone.

   • Go to Apple → Enrollment.
   • Find the Enrollment Profile that is original used to enroll the iPhone/iPad.
   • Click on view (you should now see a QR code).

2. Open the Camera app on the iPhone/iPad.

   • Now scan the QR code from the enrollment profile and click the link.
   • Navigate to General > VPN & Device Management.
   • Find the SCEP Certificate and press install.