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Migrate Apple devices to CapaOne

In this step-by-step guide, we’ll walk you through migrating your Apple devices from CapaInstaller or another MDM provider to your CapaOne environment.

Tips before migrating

Section titled “Tips before migrating”
  1. Start the migration by migrating a single device and ensuring that your setup in CapaOne matches your desired requirements before migrating a large number of devices.
  2. All configurations and apps will stay on the device after migration. They will only be overwritten when new configurations and apps of the same type are applied in CapaOne.
  3. For a guide on DEP setup, see: How to - CapaOne MDM - DEP enrollment

Step 1: Plan Your Migration

Section titled “Step 1: Plan Your Migration”

  1. Inventory devices – From your current MDM solution, note the following:

    1. Enrolled device models
    2. OS versions running on your devices
    3. Which devices are Supervised or unsupervised

Since Apple’s migration feature requires specific OS versions and more, checking eligibility now helps set clear expectations and prevents problems later.

  1. Communicate with your users – Inform your users about the prompts that will appear during the migration process.

  2. Apple Business Manager access – Ensure you have access to an Apple Business Manager that connects to servers for your current MDM supplier’s solution and your CapaOne environment.

  3. Test with a single device – Start by testing a single device in CapaOne to confirm that configurations work as intended after migration.

    1. Migrate one device to CapaOne or enroll a single device directly to test configurations.

Step 2: Get CapaOne ready for migration

Section titled “Step 2: Get CapaOne ready for migration”
  1. Setup assets in CapaOne – Note all configurations and applied applications in your current MDM setup and recreate them in CapaOne.

  1. Setup a default enrollment configuration (Recommended)

    1. Create an enrollment configuration in CapaOne

      • Navigate to Enrollment.

      • Start a new enrollment configuration.

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    2. Add required applications

      • Select the apps for automatic installation on devices after enrollment.

    3. Add required configurations

      • Select Wi-Fi profiles, VPN, email settings, restrictions, or other configurations needed after installation.

    4. Assign groups

      • Link appropriate groups to the enrollment for immediate policy and app deployment after enrollment.

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    5. Save and verify.

    6. Set as default DEP enrollment configuration

      • Mark this configuration as the default for Device Enrollment Program (DEP) devices in CapaOne. This can be done in the action button on the enrollment profile.

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Step 3: Migrate devices to CapaOne

Section titled “Step 3: Migrate devices to CapaOne”
  1. Login to Apple Business Manager and navigate to Devices.
  2. Search and select the devices you want to migrate.
  3. Click on the action button in the top right corner → Choose Assign Device Management → Select the new MDM server.

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  1. Set a deadline – Click on + Add Deadline and set up an enrollment deadline → Click Continue through the steps.

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Step 4: Verify migration in CapaOne

Section titled “Step 4: Verify migration in CapaOne”

  1. Verify DEP migration in CapaOne – Navigate to CapaOne Apple → Endpoints → DEP and confirm that the device serial number appears on the list.

    1. If the device does not sync automatically, manually activate the sync at the bottom of the list.

  2. If a default DEP enrollment profile is set in CapaOne, the device will automatically enroll when the user initiates enrollment or when the ABM admin’s deadline arrives.

    1. Once the device receives the new enrollment, the user will be prompted to start the migration. If the user declines, the device will migrate by the set deadline in ABM.